Patient Portal

Online patient portals offer patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. 

As we continue to care for you during the COVID-19 pandemic, our telephone lines might be busier than usual. You are encouraged you utilize our secure patient portal, which allows you and your provider to communicate directly. You can also use our CareConnector virtual assistant to help with:

    • Prescription refill requests
    • Non-urgent medical questions or concerns
    • Scheduling non-urgent appointments
    • Questions about recent laboratory or radiology results
    • Referral requests

If you are not an existing Trinity Health of New England patient and are looking to schedule a COVID Vaccine please visit our Vaccine Scheduling page.


New Changes to MyCare and MyChart

To engage our patients even more in their care and to comply with the 21st Century Cures Act, we will share most of the information in your health record to the MyCare/MyChart* patient portal immediately after it is finalized. This includes releasing most test and lab results immediately, as well as sharing your provider’s visit notes with you.

Learn More

*MyCare is used for patients in Connecticut. MyChart is used for Medical Group patients in Massachusetts.


MyCare
Connecticut

The MyCare Patient Portal provides Johnson Memorial, Mount Sinai, Saint Francis, Saint Mary's, and Connecticut Medical Group members the access to manage medical conditions, review test results or pay bills.

Go to MyCare Patient Portal

MyHealth
Mercy

The MyHealth patient portal provides Mercy Medical Center members online access to health information, whenever you need it.

Go to MyHealth Patient Portal

MyChart
Massachusetts

The MyChart Patient Portal provides Massachusetts Medical Group (Formerly Riverbend and Mercy Medical Group) members the access to manage medical conditions, review test results or pay bills.

MyChart Portal - Springfield


MyCare - Connecticut

Register for MyCare

MyHealth - Mercy

Register for MyHealth

MyChart - Massachusetts

Register for MyChart


What is MyCare?

Thanks to secure technology, it is possible to view health summaries from the MyCare electronic health record, access most test results, and review trusted health information resources. Whether you are looking to manage a medical condition, review test results or pay your bill, MyCare is the tool for you. We know how busy life can be and so we are pleased to offer a mobile version of MyCare available in the Google Marketplace or Apple Store.

Android

Apple

How to sign up for MyCare

Trinity Health Of New England patients are encouraged to register for MyCare, a service providing free, personalized, and secure online access to portions of their medical records. This service allows patients to safely receive and manage information about their health.

You will be issued a MyCare activation code on your After Visit Summary print-out at the end of your hospital stay. This code will enable you to log in and create your own username and password on the MyCare website.

MyCare will allow you to pay multiple provider bills. Please use your activation code from your statement.

Register for MyCare

Additional Information

Please browse our Frequently Asked Questions for answers to your most common concerns. If you have additional questions, our MyCare Support team is available to assist. Please email us at mycaresupport@trinityhealthofne.org. We are available to assist you Monday through Friday from 7am – 4pm. Email responses may take up to 3 business days.

For personalized assistance please contact one of the following helplines:

What type of apps can I link my health record to?

You can connect and pull in data from your health record to the applications listed below if you choose. Please check back here for the most recent list of apps available.


Hospital
My
Links
Apple
Health
Common-
Health
One
Record
TidyHealth
Saint Francis Hospital and Medical Center x x x x x
Johnson Memorial Hospital x x x

x

x
Saint Mary's Hospital x x x x x
Mercy Medical Center x x

These apps give you the ability to view some of your medical record (or someone else's records, where you have proxy rights) on an app or website other than your patient portal.

If you don’t see your app on the above list, please let us know if there’s an additional app you would like to see.

How do I connect my medical record to an app?

To access your record through one of these apps (or someone else's where you have proxy rights) you must first create a Trinity Health Of New England patient portal account.  If you do not have access, please sign up by creating a Trinity Health Of New England account.

How can I create a MyChart patient portal account?

If you do not have a patient portal account, please create one here.

CareConnector